Enterprise Agreement.
Additional terms for Enterprise customers with multi-client management, dedicated SLAs, and custom integrations.
1. Scope
This agreement supplements the standard Terms of Service for Enterprise plan customers and governs the use of Client Center, Guided AI Audit (GAT), 99.5% SLA, and API export.
2. Multi-client and isolation
Each client account managed in Client Center is logically isolated. One client's data is never visible to other accounts or agencies. The agency is responsible for correct workspace segmentation.
3. SLA
Geoke guarantees 99.5% monthly uptime on core services. Incidents are reported on the status page. In the event of non-compliance, proportional credit notes are issued.
4. Dedicated support
Enterprise customers have a dedicated contact and priority response times (4 business hours for P1 incidents).
5. Data processing
For customers subject to GDPR, a Data Processing Agreement (DPA) is available for electronic signature. Request it at privacy@geoke.ai.
6. Custom integrations
API or single sign-on integrations are covered by dedicated statements of work. Implementation costs are separate from the platform fee.
7. Confidentiality
Both parties commit to keeping information exchanged during the relationship confidential. Confidentiality survives contract termination for 3 years.
8. Duration and renewal
The agreement has an annual term with automatic renewal, unless written notice of cancellation is given 30 days before expiry.